Privacy Policy - Digicom Africa

Last Updated: [Insert Date]

1. Information We Collect

1.1 Personal Information

When you register for our Service, we may collect:

• Full name
• Email address
• Phone number
• Business name (if applicable)
• Billing and payment information
• Tax identification numbers (where required)

1.2 Message Data

In providing our Service, we process:

• Recipient phone numbers
• Message content (excluding sensitive financial/personal data)
• Delivery status and timestamps
• Response data (for two-way messaging)

1.3 Technical Data

We automatically collect:

• IP addresses
• Browser type and version
• Usage patterns and service metrics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide and maintain our Service
• Process transactions and send invoices
• Improve service quality and develop new features
• Monitor for abuse and prevent fraud
• Communicate with you about service updates
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share information with:

• Telecommunication carriers: To deliver your messages
• Service providers: Payment processors, hosting providers, and analytics services
• Legal authorities: When required by law or to protect our rights
• Business transfers: In case of merger, acquisition, or asset sale

We do not sell your personal data to third parties.

4. Data Retention

We retain data:

• Account information: Until account deletion + 90 days
• Message logs: 6-12 months (depending on legal requirements)
• Financial records: 7 years for tax compliance

5. International Data Transfers

As a global SMS provider, data may be transferred to and processed in countries outside your jurisdiction. We implement appropriate safeguards (like Standard Contractual Clauses) for such transfers.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at [privacy email].

7. Security Measures

We implement:

• Encryption (TLS for data transit, AES-256 for storage)
• Regular security audits
• Access controls and authentication protocols
• Employee privacy training

8. Children's Privacy

Our Service is not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or through our Service.

10. Contact Us

For privacy-related inquiries:

Digicom Africa
Sedge Kleme
Lome-Togo
Email: support@Digicom Africa.com
Phone: (+228) 92144295/ 97199764